Built on the trucks
that stayed stocked.
For two decades before founding Steelhart, Bill Hartner ran service calls for a regional Wayne Dalton dealer covering Tampa, Brandon, and Carrollwood. He saw the pattern over and over again: a customer's spring snaps in the morning, dispatch routes a tech without the right springs in the truck, the tech arrives, diagnoses, leaves to "go pick up the part," and the customer is stuck without a working garage for another day or two.
In 2009 Bill ordered his own truck, stocked it with the 12 most common failure parts (both spring sizes, common cables, rollers, hinges, opener gears, capacitors, logic boards for LiftMaster and Genie), and started taking calls from the customers who'd specifically asked for him over the years. By the end of year one he was running 4-5 calls a day, all repaired on the first visit.
By 2014 he had two trucks. By 2019, four. Today: five trucks, eight technicians, and roughly 1,200 garage door services completed per year across Hillsborough and Pinellas. The business model has not changed: truck stocked, lifetime warranty on springs, one technician per job, price quoted on the phone.
